Returns & Refunds Policy

At The Desk Warehouse, we pride ourselves on the quality of our office furniture. We understand that occasionally issues may arise, and we aim to resolve them as efficiently as possible.

We accept returns strictly in accordance with this policy. All returns must be pre-authorised by our team before being sent back to our warehouse. Unauthorised returns will be refused.

If you wish to cancel an order or return an item because you have changed your mind, you must notify us within 14 days of receiving your goods.

• Condition of Goods: Items must be returned in their original, unopened packaging, unused, and in a re-saleable condition. If the furniture has been assembled, partially assembled, or if the packaging is damaged, we reserve the right to refuse the return or deduct a significant percentage from the refund to cover the loss in value.
• Delivered & Installed Items: Please be aware that if the furniture has been delivered and installed (whether by our installation team or assembled by you), it is no longer considered to be in "new" condition. In these instances, a restocking fee of up to 30% will be deducted from your refund to cover the significant loss in value, dismantling, and re-packaging costs.
• Return Costs: You are responsible for the full cost and arrangement of returning the goods to our Belfast warehouse. Please be aware that return shipping for bulky furniture can be significant. We recommend using a tracked and insured service, as we remain not liable for items lost or damaged in transit back to us.

We inspect all furniture prior to dispatch. However, in the unlikely event that your items arrive damaged or faulty, you must report this to us via email at sales@deskwarehouse.co.uk within 24 hours of delivery.

• Please include your order number and clear photographs of the damage.
• We will assess the issue and, at our discretion, offer a replacement part, a full replacement, or a refund.
• Do not attempt to assemble damaged items, as this constitutes acceptance of the goods.

Please note that items that have been made to order, customised to your specific requirements, or sourced specifically for your project are non-returnable and non-refundable unless proven to be faulty.

For business-to-business transactions, our standard consumer returns policy does not apply. Returns for business orders are accepted entirely at the discretion of The Desk Warehouse management.

• If accepted, business returns will be subject to a restocking fee of 25% of the purchase price, plus any collection costs incurred.
• If the goods have been installed, we reserve the right to increase this fee or refuse the return entirely.

Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed (minus any applicable restocking or delivery fees), and a credit will automatically be applied to your original method of payment (via Stripe or bank transfer).
• Please allow up to 10 working days for the bank to process the funds back into your account.
• Original shipping and installation costs are non-refundable.

To request a return authorization, please contact us strictly via email at sales@deskwarehouse.co.uk. Do not ship items until you have received written confirmation and a returns reference number.